Grand Palladium Sicilia Resort & Spa

Check in staff were wonderful, very knowledgeable and caring. Nothing was too much trouble. We arrived a little early and we were given one room out of two which was fine, we were also given our bands so we could use the restaurant and facilities. The first restaurant we visited for lunch was by the pool, call Portafina, this was awful- food everywhere, on floor and counters, needed to wait 20 mins to get seated. I personally refused to eat the slop available but children did have chips, we left after 12 mins and did not visit there again. Pool area Very good- sunbeds always available and pool and toilets very clean Bar Great service- good strong drinks and plenty choice Rooms Clean and bright showers were not the best as no power Steak restaurant- very good food and service Thai restaurant- excellent food and service Sports bar- no outside area food okay Main buffet area- as you would expect in an AI place Pizza, pasta, burgers and salad Beach- rocky but plenty sunbeds, water sports depend on weather so we did not get a chance to try this out due to choppy sea Entertainment was okay, but was very late with the main show starting at 10pm.

Our favourite part about this hotel were the various food options and cuisines. Apart from the regular buffet restaurant, there were multiple A la Carte restaurants of different cuisines which were included in the all inclusive rate and just required a booking beforehand. The Thai restaurant was by far our favourite of the A la Cartes. The food at the regular buffet was excellent, especially the Italian food. Additionally, we loved the pools and especially the private beach and how accessible it was. The beach was right beside the pool and pool bar, such easy access and plenty of loungers and umbrellas for guests. The room was very modern and comfortable with all the amenity you could need. A little shop in the hotel too was very handy for your small every day essentials like snacks, toiletries and suncream. The property offers plenty of fun activities too both within the resort and outside.

This is a true five star hotel -- staff are extremely friendly, helpful and communicative. Hotel is extremely well kept and clean, both inside and outside. Rooms are large and well equipped. Buffet restaurants were amazing - very large selection of foods. The all-inclusive selection is generous as well. The hotel has its own app that you can use to look up any information, as well as book a seat at a la carte restaurants. A lot of praise goes to maids -- they do their job extremely well. The hotel also has a large, free parking lot that you can use to park your rental.

The staff at this resort were incredibly welcoming and helpful throughout our stay. I was impressed by how the staff were always smiling and greeting everyone that passes by. I made friends with a few, especially with Federica (the reception bar), such a sweet lady. Mentioning also Venera (room host), who went out of her way to help me. The rooms were immaculate and very comfortable. The food was delicious and presented well. Entertainment was great and the photographer was very friendly. It's definitely a memorable experience.

It was very clean, very smart and friendly staff, wherever they can see You, everyone said: hello, how are you, aspecialy Martina S., Chantoli and Elena at the common restaurant.